Appointment details
APPOINTMENTS
We do our best to run a tight ship here. That means that we can give you certainty about your dental appointment time.
To make that happen, we need you and all our patients to help us to make sure you don’t have to wait.
If you arrive late for an appointment, that means that either your appointment time is cut short or the next person must wait (and the rest of the day falls apart). So, please, be on time.
We understand that traffic, a late babysitter, a demanding boss or other circumstances can upset your own schedule. If you are going to be more than 20 minutes late, please phone us to reschedule your appointment, please note the cancellation policy will apply.
Please note we require payment on the day of service. We accept major credit cards, cash, cheque, HICAPS and offer Afterpay, Zip and Humm loan payment options.
NEW PATIENTS
To ensure a seamless, stress free experience, please arrive 10 minutes earlier than your scheduled time to complete your medical history form. As an accredited practice we are required to as a series of screening questions to help identify patients who may be at risk. Please bring along your medicare card, health fund card, medications list.
CANCELLATIONS
Due to the difficulty of filling last-minute cancellations, we ask that you confirm your appointment or give us 24 hours’ business days notice of cancellation. This helps us keep our costs down so we can pass them on to you. Don’t worry, we will send you reminders by SMS, phone or email to ensure your appointment is confirmed and secured.
Unconfirmed appointments will be cancelled so please be sure to confirm your appointment via email, or phone call 02 4961 6300.
Where insufficient notice has been given (within 24 hours business day), or no notice at all, you will be asked to pay a deposit of $50 to rebook your next appointment. This deposit will go toward your next appointment and will be assessed on a case by case basis. If you fail to attend again this $50 deposit will be receipted to the practice. Where there is a history of failing to attend you may be asked for a deposit of 50% to secure your next visit.
We provide same day emergency service to all patients, including new patients. We hold space daily for these appointments.
No matter what your emergency, we make every effort to see and care for you as soon as possible.
HASSLE-FREE HEALTH COVER CLAIMS
If you have private health cover, our HICAPS facility allows you to claim directly to your health fund, making claiming fast and hassle free.
However, we remind you that your policy is an agreement between you and your health fund. Please keep in mind that your insurance benefits may result in less coverage than you anticipated.
Rest assured that the fees we charge are the same whether or not you have private health cover. However, your policy may base its allowances on a fixed fee schedule, which may differ from our fees.
GOVERNMENT REBATES:
Get the help you need when you need it the most.
You may also have access to the Child Dental Benefits Scheme or benefits through the Department of Veterans Affairs.